Returns & Refunds Policy
At Lavazza, we strive for the highest quality in every roast, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened products and equipment. Due to the perishable nature of coffee, we cannot accept returns on opened bags unless the product is defective or damaged during transit.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and details of the items you wish to return.
Prepare the Package
Ensure that the coffee remains in its original, vacuum-sealed packaging and that any equipment is packed securely in its original box with all accessories.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing